POSITION OVERVIEW:
The Technology Logistics Center (TLC) Supervisor is responsible for organizing and directing the daily activities of the TLC Operation. The main responsibility of a TLC Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively. Supervisors will also be accountable for ensuring employees are meeting quality standards as they relate to the operational work standards and calculating performance metrics.
ESSENTIAL JOB SKILLS/DUTIES:
• Evaluate staffing levels to ensure that safety, quality, and production plans are met.
• Ensure training is complete for new and existing employees to process updates and changes.
• Review and evaluate teams daily to ensure processes and accountability measures are in place.
• Conduct monthly 1 on 1 discussions/performance reviews with employees to ensure they understand current and future targets.
• Collaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted.
• Exposure/experience with Lean concepts (PDCA, Kaizen, Point Kaizen, MDI, and Root Cause Analysis)
• Review operational work instructions to make sure that your department is compliant.
• Lead team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their job.
• Meet or exceed inventory accuracy metrics for your department.
• Promote and adhere to Asurion Core Values daily for self and team.
• Promote and adhere to the Employee Handbook daily for self and team.
• Compile reports regarding your department’s activities to ensure that your daily plan matches what is needed.
• Ensure daily targets to internal and external customers are met daily.
• Ensure request from Global/Local HR request are completed on time (compliance courses, workday, etc.)
• Ensure payroll systems are accurate and updated daily.
• Ensure internal departmental databases are updated daily.
• Coach, mentor and develop employees to meet Asurion’s expectations for productivity, quality, and goal accomplishments.
• Work with COEs to recruit, interview, select and hire employees into functional area.
• Provides oversight and direction to the employees in the functional area in accordance with the Asurion's policies and procedures.
SKILLS:
Technical skills:
• Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities.
• High energy level, detail-oriented, exhibit a sense of urgency and initiative to perform in a dynamic environment.
• Excellent communication and presentation skills
• Ability to work with a well diverse team.
• Computer skills in Microsoft Office Suite
• Ability to multi-task within a dynamic environment
• Respect core values of Asurion and comply with the Company's policies and procedures.
• Experience with Warehouse Management Systems
• Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.
• Work environment: Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery. Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals, and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury.
Soft/Leadership skills:
• Active listener; strong communication - verbal and nonverbal
• Good analysis; solves basic problems
• Manages time; takes direction from leader
• Builds relationships with teammates
• Basic understanding of the products and services offered
• Adaptable to change; manages change in work priorities
• Contributing team member and pursues relationships to advance work
• Provides peer to peer feedback
• Inspires peers through engagement and team support
• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.
EDUCATION AND EXPERIENCE:
Required Education and Experience
• 4-year degree or equivalent leadership experience
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