Job Description

Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with a world-class patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals. To aid in our rapid growth and continue to differentiate our patient experience, we're hiring a Medical Assistant for our Infusion department. The Medical Assistant will report directly to the Infusion Manger and demonstrate working within a team and independently in a fast-paced office environment. Some of your job duties in this role will be: Works under the direction/guidance from Lead Infusion Coordinator, Infusion Manager and RN Prepares office and paperwork for patients. Greets patients and performs admission screening for infusion visit. Utilizes EMR systems, updates patient information, insurance information, Infusion tasks and pharmacies, sends prescription refill requests, sends notifications for new pharmacies and physicians, and manages charts. Schedules infusion appointments and distribute/mail/portal patient laboratory orders per protocols Ensures HIPAA compliance. Document and track outside patient referrals Maintains inventory of office and medical supplies, literature, forms, and AXCSS. Utilizes access to hospital records to obtain results for physicians and ensure reports are in electronic health records. Manages and redirects calls through multi-line phone system. Monitors message line. Triages calls appropriately. Communicates messages to/from physicians and physicians assistants. Faxes medical record requests and disperses received faxes. Refers clinical questions to Infusion Manager. Work directly with patients and specialty pharmacy to coordinate medication delivery. Maintains clean and orderly appearance in infusion room and workstation. Able to distinguish emergency patient situations. Able to adapt and work independently and efficiently under pressure, with multiple interruptions and with a high degree of accuracy Accepts additional responsibilities as assigned by the Infusion Manager What we are looking for in a candidate: High school diploma/GED 2 years college/associate degree preferred. One year of medical office experience is preferred. Patient care experience preferred (MA, CNA,EMT, ER technician) Basic understanding of medical terminology Certification in CPR and First Aid Must be able to travel between our Rochester Hills and Macomb, MI facility sites Must successfully pass a background check and a drug screening. What we offer: A professional work environment where you can learn, enhance your skills and grow in new opportunities. Competitive pay rates A Monday-Friday schedule Paid time off Paid holidays, plus two additional paid floating holidays in 2025 Medical, Dental, and Vision insurance, with the option for voluntary Life & Disability benefits 401(k) retirement plan with company match About Pinnacle GI Partners Pinnacle GI Partners is a gastrointestinal health company. Pinnacle GI Partners is a proud Equal Employment Opportunity Employer that participates in E-Verify. Founded in 2020 and headquartered in Rochester, Michigan, Pinnacle GI Partners offers patients comprehensive GI services encompassing general and sub-specialty gastroenterology, colorectal surgery, endoscopic surgery centers, infusion services, anesthesiology and pathology. Our vision is to lead the way in gastrointestinal care. We aim to partner with physicians throughout the US to support them in providing great patient care within their communities, to ensure access to the leading edge of clinical practice and research, and to enable a more connected and caring patient experience. Our model builds on the legacies of our partner practices and is focused on building a platform for the next generation of physicians to support GI care in their communities Our company maintains substantial physician ownership and is backed by HIG Growth Partners, a leading US-based private equity investment firm with extensive experience in building highly successful healthcare companies. Pinnacle GI Partners

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