Bilingual Customer Service Representative (Fluent Spanish/English) Job at AV Staffing Solutions, Ocala, FL

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  • AV Staffing Solutions
  • Ocala, FL

Job Description

We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic technical issues.

If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit.

What You’ll Do
Customer Service (Top Priority)

  • Deliver outstanding, professional service on every call and chat
  • Greet customers warmly, verify their identity, and actively listen
  • Show empathy and patience with frustrated or upset customers
  • Explain solutions clearly in  both Spanish and English
  • Set clear expectations and confirm the customer’s issue is resolved

Technical Support

  • Troubleshoot internet connectivity, Wi-Fi, and device issues
  • Provide Level 1–2 support using tools such as  Freshdesk Sonar CRM , and other networking tools
  • Document all interactions accurately and follow internal procedures/SLAs
  • Escalate complex issues to senior technicians when needed

What You Bring

  • FLUENT Spanish and English —able to explain complex information clearly in both languages
  • Strong typing skills (50+ WPM)and comfort working quickly on a computer
  • Ability to  multitask —navigate and update multiple systems/applications while engaging with customers
  • 1+ year of customer service experience (call center experience strongly preferred)
  • Strong customer service skills—patient, empathetic, calm, and professional
  • Willingness to work  overnights, weekends, and rotating schedules in a 24/7 environment
  • Reliable wired internet connection and a  quiet, distraction-free workspace
  • Updated  desktop or laptop computer
  • Prefer location within 50 miles of Ocala, FL

Pay

  • $14–$17/hour depending on experience
  • Overtime pay available
  • Paid training
  • Fully remote once trained (must still be within the local radius)
  • Professional development and potential for  full-time conversion based on performance

Schedule
This is a 24/7 operation, including weekends.
Work Saturday & Sunday + 3 weekdays
Shifts times: 9am–6pm, 10am–7pm, 2pm–11pm, or 3pm–12am

  • Two 15-minute breaks and one 30-minute break per shift
  • Flexibility to cover other shifts when needed is a plus

Ready to apply?

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you.


Apply now to join a customer-focused, remote-friendly team!

Benefits:

  • Work from home

Work Location: Remote

Job Tags

Full time, Local area, Remote work, Shift work, Night shift, Weekday work,

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