Job Description

Location: 315 Court Street, Clearwater, FL 33756

A Clerk Training Specialist performs specialized work performing various subject matter training, instruction, implementation, and coordination of a variety of activities associated with departmental training programs.

The primary role of this position is to create, develop, implement, and conduct learning and development programs for employees that enhance their knowledge, skills, and performance. Work involves conducting learning and development needs assessments, and development and preparation of instructor and employee instructional materials and quick guides, using blended learning approaches. The position also requires development and identification of learning objectives, providing classroom instruction, and evaluating effectiveness of learning and organizational development programs. Learning delivery includes site and mode determinations, scheduling decision-making, set-up, in-person, virtual and blended delivery instruction, and classroom management. This position performs as a lead worker responsible for providing guidance to and coordinating the efforts of other learning and development staff as needed.

What Would You Do?

• Designs, builds, and delivers innovative and engaging leadership, development and learning initiatives using proven sources of content, best practices in design, and diverse delivery methods to address skills and development that enhances retention;
• Designs and develops learning solutions and programs that best fit the needs of the learner in all formats including virtual instructor-led, in-person instructor-led, and blended learning;
• Creates delivery and deployment of programs to ensure learning transfer is successful, while establishing an engaging learning environment where participants are motivated and comfortable sharing thoughts, taking risks, and asking questions;
• Develops blended learning solutions including instructional design, learning outcomes, educational technologies and adult learning theory that are customer-centric, sustainable, and scalable – that measurably meet business and performance goals;
• Supports the achievement of program results by upholding program standards, proactively monitoring results using actionable data and evaluation methods to identify opportunities for improvement;
• Assesses, advises, consults, and coordinates with other subject matter experts to deliver job-specific technical training and clerk-wide onboarding that reflects business objectives;
• Supports delivery of the Clerk’s vision, mission, and values as part of day-to-day work;
• Supports service mindset and orientation dedicated to customer success.
• Acts on various committees as needed;
• Performs other related job duties as assigned.

What Do You Need To Have?

Education and Experience:

Three (3) years of experience conducting employee training or specialized subject matter education programs in a related field; or an Associate’s degree and one (1) year of experience as described above; or an equivalent combination of education, training, and/or experience.

• Florida Driver's License or Florida Commercial Driver’s License and endorsement, if any.

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

• Other knowledge, skills, abilities, and credentials required for a specific position.

Highly Desirable

• Candidate must have excellent verbal and writing skills, be comfortable with public speaking, be able to prepare training materials and procedure manuals and perform training functions in a department that relies on a variety of programs/software to complete its work.
• Candidate should be proficient with Microsoft Office software, and must have the ability to create/modify spreadsheets in Excel and presentations utilizing PowerPoint.
• Knowledge of Odyssey forms is beneficial.

Knowledge, Skills, and Abilities

• Knowledge of and experience in learning theories, principles and techniques of assessment, design, curriculum development and program implementation;
• Knowledge of adult learning theory, organizational development concepts and change management models;
• Skill in public speaking;
• Skill in planning and prioritization;
• Skill at organization and time management with relentlessly high standards and a sense of urgency in exceeding goals;
• Skill in intermediate to advanced proficiency with Microsoft Outlook, Word, PowerPoint, and Excel;
• Ability to easily transition from high-level strategic thinking to creative and detailed execution in a variety of functional areas with diverse needs in a complex organizational environment;
• Ability to multi-task, adapt, and manage and prioritize among multiple competing priorities; \
• Ability to effectively work independently and within a strong team dynamic;
• Ability to use Bloom’s Taxonomy to classify educational learning objectives into levels of complexity and specificity;
• Ability to implement Kirkpatrick’s evaluation methodology or similar evaluations of learning and development programs;
• Ability to communicate frequently with a wide range of stakeholders of varying seniority, using good judgement and tact, and teach and present complex and/or new ideas with clarity and simplicity;
• Ability to manage expectations and customer demands, with a demonstrated ability to work iteratively, inviting and managing continuous improvement in an agile development environment;
• Ability to build relationships and maintain effective working relationships with customers, superiors, fellow employees, and others;
• Ability to research, analyze data, exercise sound judgment, prepare reports, and maintain supporting records;
• Ability to show the value and impact of learning by using metrics that are meaningful to business and using data analysis to measure the effectiveness and efficiency of learning and development;
• Ability to develop learning strategies aligning solutions to the business priorities.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

Departmental Training Specialist, C20

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