Job Description

Job Description

Job Description

Salary: From 4,000k/month

Job Overview

MVR Digital is on the lookout for a dedicated Client Success Manager to join our team! If you thrive in building strong client relationships and are passionate about driving success through proactive support and strategic guidance, we want to hear from you!

About the Company

MVR Digital is a performance marketing agency based in NYC, Chicago, and Denver, working with emerging brands to help them grow profitably online. Our long-term client relationships have helped us rank as one of the Fastest Growing Agencies by Adweek in 2023! Our mission is simple: deliver amazing results by always putting client needs first. We’re proactive, not reactive, and we’re committed to delivering experiences that ‘wow’. Our expertise ranges from performance marketing on platforms such as Meta, Google, & TikTok, to email marketing, content creation and creative design, landing pages, and much more. You’ll be joining a dynamic, friendly, fun team that is obsessed with delivering great results in a casual, laid-back remote environment.

Our expertise ranges from performance marketing on platforms such as Meta, Google, & TikTok, to email marketing, content creation and creative design, landing pages, and much more. You’ll be joining a dynamic, friendly, fun team that is obsessed with delivering great results in a casual, laid-back remote environment.

Our Values

• Everyone an Entrepreneur: Do what you would do if you owned the business.
• Be a Thought Leader: Be proactive, not reactive.
• Respect Data, but Make Human Decisions.
• Nothing Less than Ecstatic Clients: Become their partner. Help them achieve their goals. Communicate and translate updates in a way that’s digestible and relevant.
• Keep It Simple.
• Own the Outcome: Even if it doesn’t work out, be flexible and ready to pivot at any moment.

Key Responsibilities

• Primary Client Contact: Serve as the main point of contact for assigned clients, with the overarching goal of delivering exceptional customer service. Adopt a proactive approach rather than a reactive one, anticipating client needs and addressing issues before they escalate.
• Account Expertise: Stay thoroughly informed about changes made by media buyers and coworkers. Provide clients with knowledgeable and prompt responses, establishing yourself as the expert for each account you manage. Ensure you are always up-to-date with the latest developments and can provide accurate information swiftly.
• Promise Delivery and Issue Mitigation: Ensure that all commitments made to clients are fulfilled, and take proactive steps to identify and mitigate any potential issues. This includes monitoring deliverables, timelines, and quality to ensure client satisfaction.
• Liaison and Coordination: Act as the liaison between clients and internal teams, coordinating project timelines, resources, and deliverables to ensure timely and successful project execution. Ensure that all team members are aligned and working towards the same objectives.
• Strategic Creative Asset Development: Strategize new design and creative assets for ads based on your in-depth knowledge of each client. Ensure all assets are approved and launched in a timely manner, aligning with client expectations and campaign goals.
• Project Ownership and Leadership: Take full ownership and lead projects, ensuring they are not merely managed but are effectively steered from conception to completion. Maintain team alignment and motivation throughout the project lifecycle, ensuring clear communication of objectives and progress.
• Client Communication: Lead all client communications and calls, providing regular updates and addressing any concerns or issues that may arise. Maintain a professional and supportive relationship with clients, fostering trust and long-term collaboration.
• Budget Monitoring and Profitability: Monitor project budgets, track expenses, and ensure profitability while maintaining high client satisfaction. Be prepared to say "no" to clients when necessary to protect the team from undue workloads, while managing the relationship positively.
• Independent Analysis Reporting: Run 80% of analysis reports independently, minimizing the need for involvement from strategists or upper management. Develop and present comprehensive reports that provide actionable insights for clients.
• Dashboard Management: Manage dashboards for each client, collaborating with the reporting team to customize as needed for effective data delivery. Ensure that clients have access to accurate and up-to-date performance metrics.
• Client Education and Upselling: Educate clients on additional MVR offerings that can enhance their goal achievement rates. Identify opportunities for upselling and present these to clients in a way that demonstrates clear value and benefits.
• Comprehensive Account Management: Take charge of the entire account when needed, updating ads, emails, or other elements to deliver exceptional service in the absence of a coworker. Ensure continuity and maintain service quality at all times.

Job Requirements

• Experience: Proven experience in client success or account management, preferably in a marketing or digital environment.
• Education: Bachelor’s degree in Marketing, Communications, or a related field preferred.

Skills:

• Strong communication and relationship-building skills.
• Familiarity with digital marketing principles and strategies.
• Ability to work independently and manage multiple accounts effectively.
• Proficiency with collaboration tools for remote work.

Join us and help shape the future of our digital advertising firm while delivering outstanding results for our clients.

Location requirements: Canada, or in US: Colorado, New York

Terms: Full time Contractor, 1099 basis or w2 if in CO or NY

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