Job Description

Job Description

Job Description

Job Summary:

The Community Engagement Specialist is responsible for overseeing strategic community engagement and customer growth initiatives in each region. This position will work closely with local operational leadership and the corporate Marketing team to deliver on i3 Broadband’s mission and objectives. The Community Engagement Specialist will work as a liaison between the Marketing and Operations teams to ensure success in the region’s marketing and sales efforts

Duties/Responsibilities:

• Lead by example to model the i3 core values and customer service philosophy.
• Plan, manage and execute community outreach and community events.
• Order and manage the region’s marketing collateral in accordance with the region’s budget.
• Work with municipalities to secure appropriate authorizations and permits, where necessary, for community events.
• Consistently exercise independent judgment and discretion in matters of significance.

• Demonstrates high ethical standards and a strong work ethic.
• Possess excellent verbal and written communication skills, including the ability to effectively articulate complex situations to colleagues and customers with varying degrees of technical knowledge.
• Show respect for others, the ability to solicit and build on others’ ideas, and support for group decisions.
• Highly organized with the ability to effectively manage multiple priorities.
• Comfortable solving problems and driving issues to resolution, even with the right course of action is not immediately clear.
• Strong critical thinking and problem-solving skills, with the ability to remain positive and patient.
• Ability and interest to work in a dynamic and rapidly changing technology environment, effectively dealing with multiple projects, stress, conflict, coaching, and monitoring the performance of direct reports.
• Responsible and self-motivated.
• Delight in providing excellent customer satisfaction.
• Clean driving record required.
• Ability to utilize Microsoft Word, Excel, and PowerPoint.

• Preferred Bachelor’s Degree in Business, Marketing, or a similar field.
• Two or more years in a sales or marketing role preferred.

i3 Broadband is an equal-opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.

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