Job Description

Overview: Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM?Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: GHCM stands out with unique perks and benefits, such as full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Full-time onsite position located in Fairfax/Merrifield Area
Office hours would be M-F, 9-5 pm

Responsibilities: 

• Work with the Board and legal counsel on collection accounts. o
• Process property invoices in accordance with established GHCM's policy and submit invoices with purchase orders and required reports weekly.
• Maintain records for all transactions conducted on-site.
• Owner/Resident Relations
• Maintain a positive customer service attitude.
• Promote goodwill among owners, residents, coworkers, and contractors/vendors. 
• Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
• Implement the Association's and GHCM's policies and procedures regarding Rules and Regulations.
• Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
• Assist with repair order/service request follow-up, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
• Assist with weekly community e-newsletter
• Coordinate community events
• Assist with annual pool, boat, and tennis registration
• Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner. •
• Supervision of onsite staff as applicable and ensures all deadlines are met. 
• Hires, trains, and retains professional on-site staff (as necessary) to assist the Association in consultation with the portfolio manager.
• Prepare the office work schedule for the maintenance staff, front desk staff and other staff as applicable.
• Prepare and maintain payroll records and documentation.
• Develop skills, customer service attitudes, training materials and procedural policies with other contract and/or Association staff.
• Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal.
• Supervise contractors to ensure compliance with contract specifications. o
• Inspect and test safety and/or access control equipment, including adding contact information and deleting lost or stolen devices.
• Develop a long-term plan to manage facilities and equipment, utilizing a maintenance calendar, 5-year budget and/or approved reserve study.
• Provide timely, essential feedback in emergencies and follow-up via written Incident or Accident Reports.
• Promote safety and security measures in property maintenance to reduce owner liability and increase Owner/Resident/Employee protection.
• Maintain an on-call contact system so that emergencies are dealt with promptly and professionally.
• Perform regular property inspections and provide written reports of findings.
• Work with the Lake and Pond Committee and Fairfax County on the dam inspection. 
• Work with the Grounds Committee to address landscaping issues as needed. Knowledge and Skills

Qualifications:

• Must have a strong background in customer service.
• Must have excellent written and verbal communication skills.
• Required to have the Certified Manager of Community Associations (CMCA) designation from the Community Association Institute (CAI).
• High Rise Condo experience is strongly preferred.
• 3-5 years' experience in Association management or a similar field.
• A college degree is preferred. A High School Diploma is required. 
• A driver's license may be required.

Requirements: 

• Maintain full working knowledge of all GHCM operating policies and procedures
• Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word, and Excel.
• Maintain full working knowledge of the 3rd party software used by GHCM to include: Strongroom Payables Lockbox, Vantaca for violations and community website/web portal hosts.
• General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses

Physical Demands and Work Environment:

• General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses
• Ability to walk property and go up and down flights of stairs depending on the property structure.
• Ability to hear and speak well enough to converse verbally over the phone and in-person (expressing or exchanging ideas by means of the spoken or written word).
• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily.
• Ability to see well enough to use the computer effectively and read written communications.
• Ability to lift, push, pull or carry up to 40 pounds for the dissemination of documents, supplies, materials, packages, etc. to various locations throughout the office/facility.
• Ability to complete general office duties.
• A professional office environment.
• Uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Outdoor environment when inspecting the property.

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