Job Description

Job Description

Job Description

Customer Success Manager (Small Business)

About Us

We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.

 

We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.

 

With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.

Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.

We live by three core values:

• Be a Trusted Guide: Support our customers and each other with expertise and integrity.
• Shape the Future: Drive innovation and improvement in everything we do.
• Be Proud of the Journey: Celebrate successes and learn from challenges along the way.

Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.

About the Role

Are you customer-centric, tech-savvy, and energized by high-volume client engagement? Do you thrive in a fast-paced environment where you can provide quick, impactful solutions while identifying growth opportunities?

We are looking for a Customer Success Manager to support a large portfolio of passionate small business tour and activity operators. In this role, you will engage with customers primarily through reactive support and strategic touchpoints, ensuring they maximize value from our platform while positioning growth opportunities based on their needs.

We are open to candidates in the following location: Denver, Colorado 

What you will do

• Manage a large portfolio of small business clients, providing scalable support and value through efficient, high-touch interactions
• Respond to customer inquiries and support escalations in a timely, solution-oriented manner
• Leverage reactive interactions to identify opportunities for upsell, expansion, and feature adoption
• Help customers optimize their online sales performance by recommending best practices and product configurations
• Identify at-risk accounts based on data insights and proactively provide solutions to mitigate churn
• Become a product expert to guide customers on feature usage, integrations, and industry trends
• Partner with Technical Support, Sales, and Onboarding teams to ensure a seamless customer journey
• Gather and relay customer feedback to internal teams to enhance the overall customer experience

What we are looking for

• 1-3+ years of experience in account management, sales, support, technical, project management or equivalent role
• Engaging oral and written communication skills with the ability to conduct strategic business discussions
• Organization with exceptional follow-through
• Interest or experience in working with the tourism, travel or SaaS industries
• Are truly customer-focused and proactive with support
• Can execute strategic and meaningful customer interactions
• Go above and beyond - adapt and be flexible in their thinking and processes
• Love team collaboration, knowledge sharing and aren’t afraid to learn
• Integrity-driven professionals who do the right thing for customers and the team
• Customer-focused problem solvers who thrive in a fast-paced, high-volume environment
• Effective communicators who can deliver value quickly without deep one-on-one engagement
• Adaptable team players who embrace technology and data-driven insights

Bonus points for

• Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot 
• Familiarity with CMS integrations, HTML, CSS, and Public APIs
• Experience in customer success, sales or business development role

Perks and Benefits

• An environment that empowers you to learn, grow, and make a meaningful impact. 
• Be a part of a fast-growing, ambitious company where your work directly drives results.
• Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment. 
• A regionally competitive benefits package
• The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector. 

We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!

The salary range for this role will be between $65,000 and $85,000. Final compensation will be determined by a variety of factors, including, but not limited to skills, experience, education, and/or professional certifications

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Job Tags

Worldwide, Flexible hours,

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