Job Description

Department: Housekeeping

Position: Housekeeping Manager

Reports To: General Manager

Position Overview:

Main responsibility is to manage the daily operations of the housekeeping and laundry departments. Responsible for budgeting, forecasting, and scheduling the financial variables of the department. Manage the selection, training, and development of employees and an eye towards maximum guest satisfaction.

These duties may be described as, but not limited to:

• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance.
• Manage operating expenses to maximize cost while providing excellent guest services.
• Coordinate department’s activities with other department to facilitate increased levels of communication and guest satisfaction.
• Fully responsible for monitoring consumption and order replacement of guest and cleaning supplies.
• Manage the performance of all staff members both daily and long term.
• Promote teamwork to maximize staff morale.
• Ensure that all department employees and properly trained, equipped with the proper uniform, and are prepared for success.
• Ensure that all brand standards are protected.
• Research daily reports provided by Maestro and Front Desk and input room cleaning assignments into Maestro.
• Manage daily meetings with housekeeping staff before the AM shift starts and lay groundwork for cleaning assignments, special duties, and managerial expectations.
• Manage daily meetings with the turndown staff before the PM shift starts and lay groundwork for cleaning assignments, special duties, and managerial expectations.
• Manage and audit complete staff scheduling, pay records, and labor trends using WMX software.
• Conduct routine inventory counts to provide accurate information regarding ordering & purchasing. Inventories include, but are not limited to, linens, amenities, chemicals, and FF&E items.
• Organize and track all invoices on the shared company network for most efficient research and usage.
• Compile abandonment and loss metrics based on inventories and submit to executive management and accounting departments.
• Ensure that laundry facility has adequate storage, dispersal of items, and machinery is working safely and efficiently.
• Monitor the quality and longevity of linen and terry within the laundry facility to maximize guest satisfaction while maintaining brand standards.
• Monitor the given assignments of lobby attendants and housemen and ensure tasks are completed.

Required Knowledge, Skills, Abilities:

• Knowledge of computer programs, including, but not limited to, Maestro, Microsoft Word, Outlook, and Excel.
• Requires excellent communication skills, both verbal and written in English. Spanish is preferred, but not required.
• Ability to work under pressure required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.

Minimum Qualifications:

• High school or equivalent required. Bachelor’s degree preferred.
• Required experience: housekeeping/hospitality/operations: 2 years
• Required education: High school or equivalent

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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