Job Description

CEM Corporation is a leading global provider of solutions for critical laboratory application in analytical laboratory, chemical synthesis, biotechnology, environmental testing, and food processing markets. As a worldwide leader in laboratory instrumentation and chemical solutions, the company was founded in 1978 and has nearly 200 patents and over 10 R&D 100 awards for its microwave-based products. CEM's headquarters is located in Matthews, NC and operates subsidiaries in the United Kingdom, France, Germany, Ireland, Italy, Japan, and Singapore.

CEM Corporation (Matthews, NC) is seeking a highly motivated and skilled Information Technology Specialist to provide end-user support, system administration, and technical consulting across a wide range of Microsoft and network technologies. This role is ideal for a natural problem-solver who thrives in any environment and is passionate about delivering high-quality IT services.

Key Responsibilities:

• Deliver IT support services and administration of Microsoft-related technologies, including Office 365, Hyper-V, Windows Server, Active Directory, Teams, Antivirus, and Cisco VoIP.
• Provide technical support at the network level, including LAN/WAN connectivity, VPN, and network security.
• Support and troubleshooting line-of-business applications across various client environments.
• Assist with installation and configuration of computer hardware including monitors, docking stations, peripherals, and phones.
• Maintain and update technical documentation, processes, and procedures.
• Offer consulting services including system reviews and recommendations for improvements.
• Provide support for printing systems and general hardware/software troubleshooting.
• Communicate with vendors to resolve service and equipment issues.

Qualifications:

• Bachelor’s degree in Computer Science or related fields, or an associate degree with 2+ years of relevant experience
• Professional IT certifications such as A+, Cisco CCNA, Microsoft MCP, MCSA, or MCSE are preferred.
• Experience with Cisco VoIP phone systems and switch administration
• Familiarity with Microsoft Copilot, Dynamics 365 Finance & Operations (D365 F&O), and Power BI
• ShareFile Administration Experience
• Proficiency with Microsoft 365 (O365), Teams, Sophos Security Suite, Windows 10/11, Windows Server, and Mac OS.
• Experience with ITSM platforms and service desk ticketing systems
• Knowledge of VOIP phones, network switches, and VPN setup/support
• Strong problem-solving skills and ability to learn new technologies independently
• Excellent interpersonal skills, including active listening, customer service, and verbal/written communication
• Ability to work independently and prioritize multiple tasks in a dynamic environment
• Understanding of IT support tools and the delivery of key IT services
• Experience documenting technical procedures and sharing knowledge across teams

CEM Corporation is an Equal Opportunity employer, including veterans and individuals with disabilities.

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