IT Help Desk Technician Job at N2Net, Cleveland, OH

QTlTNEFKaHJxUVBuRFZDdFVPTmhyaFpDY0E9PQ==
  • N2Net
  • Cleveland, OH

Job Description

Job brief:

We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them.

An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects.

Responsibilities:

  • Serve as a technician for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems
  • Determine the best solution based on the issue and details provided by clients
  • Walk the client through the problem-solving process and confirm the problem is resolved
  • Direct unresolved issues to other team members experienced in the issue
  • Provide accurate information on IT products and services
  • Record events, problems, and their resolution in our Connectwise ticketing system in real-time
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team members
  • Identify and suggest possible improvements in procedures and processes

Requirements

  • Proven experience with technology in a client support role
  • Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve technical issues
  • Excellent communication skills
  • Customer-oriented and client-focused.

Job Tags

Full time,

Similar Jobs

ABM Industries

Janitor Job at ABM Industries

**Overview**The Janitor provides the cleaning and upkeep of an assigned area.**Pay: $19.28/Hour**The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location... 

Wells Fargo

Lead Analytics Consultant - Internal Fraud Insights and Analysis Job at Wells Fargo

**About this role:**Wells Fargo is seeking a Lead Analytics Consultant for the Enterprise Internal Fraud Insights and Analysis Team. This...  ...receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin... 

Bellows Plumbing, Heating, Cooling & Electrical

Electrician Job at Bellows Plumbing, Heating, Cooling & Electrical

 ...We are accepting applications for new Electricians, please send us your resume if you fit the below criteria. Note, we will only respond...  ...): Residential service experience Ride along with Apprentice trainee, passionate about coaching and teaching others the trade... 

NIS EXPRESS

New CDL A Drivers Start With Paid Training and 1300 Weekly Pay Job at NIS EXPRESS

 ...CDL A required Must be 21 or older No experience needed if you graduated from a CDL school New drivers welcome. Get paid to train, earn consistent miles, and start building your future with a stable carrier. Training and Orientation: Duration: 4 to... 

Oracle

Cerner Charge Services Implementation Consultant - Principal Consultant Job at Oracle

**Job Description**An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business...  ...receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender...