Job Description

Support Case Coordinator To perform this job successfully, an individual must satisfactorily perform each of the essential functions. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Summary: The Support Case Coordinator provides essential administrative support to both Associate and Senior Case Coordinators, ensuring the efficient handling of case-related tasks. Responsibilities include initiating new cases, completing case entry in the Case Management System, and conducting conflict checks. This role also supports daily operations by entering Expert time into Expert Case, logging expenses in Expense Point, transcribing Vehicle and Site Inspection notes, preparing report shells, and managing deposition errata. The Support Case Coordinator plays a critical behind-the-scenes role in maintaining workflow efficiency, accuracy, and timely case progression within the department. Growth Pathway Indicators: Support Case Coordinators who demonstrate: • 12–18 months of consistent, high-quality task execution • Increasing independence and confidence in systems use • Strong alignment and collaboration with Associate Case Coordinators May be considered for advancement to Associate Case Coordinator, with expanded responsibility for scheduling, client communication, and Expert caseload support. Support Case Coordinator • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat • Comfortable learning and adapting to new technologies and digital systems to support workflow efficiency Work Environment: Training In the Office Supervisory Responsibilities : None Travel Required : None Physical Demands: While performing the duties of this job, the employee is regularly required to sit and use hands and fingers. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. The workspace for this position will be a cubicle solely occupied by the individual, in a purpose-built location. The noise level in the work environment is usually moderate. Work Authorization/Security Clearance Requirements: Must be authorized to work in the United States. Affirmative Action/EEO Statement : We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Other Duties as Assigned: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice. Responsibilities: Key Responsibilities & Performance Indicators: • Enter and update new case information into the Case Management System. • Run daily conflict checks and escalate flags to the appropriate Case Coordinator. • Prepare standard case documents such as acceptance letters, deposition errata, and report shells. • Transcribe notes from vehicle and site inspections in a timely manner. • Complete daily Expert time entry and weekly expense reports. • Ensure all entries and submissions are compliant with BRC’s formatting and accuracy standards. • Track completion of task assignments and follow up on pending inputs. • Coordinate with Associate and Senior Case Coordinators to stay aligned on task priorities. • Maintain digital and physical file organization per internal protocols. • Provide responsive administrative assistance to Experts as directed. • Communicate clearly and professionally with internal teams. • Attend and complete the required training sessions in systems, protocols, and role expectations.   Support Case Coordinator • Escalate obstacles or delays proactively to prevent disruption of Expert schedules. • Demonstrate ownership of assigned duties and initiative in learning new processes. • Follow internal policies, confidentiality standards, and document management protocols.   Behavioral Competencies: • Communication Skills: Follows instructions clearly and keeps the team informed. • Values Every Employee: Demonstrates respect and willingness to support colleagues. • Problem Solving: Identifies issues early and seeks guidance to resolve them. • Time Management & Organization: Stays on task, meets deadlines, and maintains files. • Leadership & Initiative: Shows eagerness to learn and supports others when capable. • Strive for Excellence: Demonstrates care in work quality and commitment to standards. • Customer Focus: Provides prompt support to internal clients (e.g., CCs, Experts). • Reliability: Consistently meets expectations and follows through on responsibilities. Qualifications: Required Work Experience: • 4+ years of executive/legal assistant experience required in the legal fields of product liability and/or personal injury environments.   Ideal Education and Work Experience: • Associate's or Bachelor’s degree in business administration, legal studies, or a related field. • Experience working in environments that demand precision, adaptability, and decisive judgement. • Comfortable managing shifting priorities and multiple deliverables with composure and focus. About Company: Biodynamic Research Corporation (BRC) specializes in accident reconstruction and biomechanical analysis. Over the years, our experts — many of whom are physicians with engineering degrees — have examined events ranging from slip and falls to low-speed passenger vehicle collisions to high-profile aircraft crashes.

Job Tags

Work experience placement, Work at office, Local area, Shift work,

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