Job Description

Job description:

You ensure that regulatory guidelines of the food services industry are being followed by every employee under your ranking to avoid any violations. The candidate must have a high school diploma or GED. At least 5 years of work history and willing to submit to a drug screen. This position requires assisting with inventory management for the location. You will assist the restaurant general manager with the overall operations of the restaurant.

Requirements:

• High school diploma or GED
• Previous supervisory experience within a restaurant is preferrable
• Accounting and arithmetic skills
• Strong leadership skills with the capacity for development
• Ability to resolve conflict in a professional manner
• Innovative and trustworthy
• Ability to remain impartial during conflict

Duties:

• ****Priority! Community Engagement:
• Build relationships with local businesses and community organizations to enhance the restaurant’s visibility and reputation. Participate in community events and initiatives to foster goodwill.
• Assisting kitchen staff with various tasks as needed, such as prep work.
• Order Management:
• Coordinating and tracking food orders from the moment they are received until they are delivered.
• Staff Supervision and Training:
• Oversee daily operations and manage a team of servers, cooks, and support staff. Provide training and mentorship to new employees, ensuring they understand company policies, customer service standards, and food safety regulations.
• Customer Service Excellence:
• Act as a point of contact for customers, addressing inquiries, resolving complaints, and ensuring a positive dining experience. Foster a welcoming atmosphere that encourages repeat business and customer loyalty.
• Equipment inspection, maintenance and cleaning
• Inventory Management:
• Monitor stock levels of food, beverages, and supplies. Conduct regular inventory checks, place orders with suppliers, and manage relationships to ensure timely delivery and quality of products.
• Health and Safety Compliance:
• Ensure that the restaurant adheres to health and safety regulations, including food handling, sanitation, and workplace safety. Conduct regular inspections and training sessions to maintain compliance.
• Marketing and Promotions:
• Collaborate with management to develop and implement marketing strategies and promotional events. Utilize social media and local advertising to attract new customers and retain existing ones.
• Quality Control:
• Monitor food preparation and presentation to ensure consistency and quality. Conduct regular taste tests and inspections to maintain high standards and address any issues promptly. Checking dishes for accuracy, and temperature before they are sent the Passthrough
• Conflict Resolution:
• Handle conflicts among staff or between staff and customers effectively. Utilize strong interpersonal skills to mediate disputes and maintain a harmonious work environment.
• Event Coordination:
• Plan and coordinate special events, private parties, and catering services. Work with clients to customize menus and ensure that all aspects of the event run smoothly.
• Team Building: Foster a positive team culture through team-building activities and recognition programs. Encourage collaboration and communication among staff to enhance morale and performance.
• Crisis Management:
• Develop and implement strategies for managing crises, such as equipment failures, staffing shortages, or health emergencies. Ensure that the team is prepared to handle unexpected situations effectively.
• Reporting to Management:
• Provide regular updates to upper management regarding operational performance, staff issues, and customer feedback. Prepare reports that highlight successes and areas needing attention.
• Compliance with Company Policies: Ensure that all staff adhere to company policies and procedures, including dress code, punctuality, and customer service standards. Address any violations promptly and fairly.
• Customer Feedback Collection:
• Implement systems for collecting customer feedback, such as surveys or comment cards. Analyze feedback to identify areas for improvement and enhance the overall dining experience.

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