Job Description

Traits & Characteristics (WHO) – About You: You're a natural leader who thrives in fast-paced environments. Proactive and hands-on, you excel at turning challenges into opportunities. With a customer-first mindset and a focus on operational excellence, you lead diverse teams and ensure top-tier service and quality. We’re searching for a highly skilled Operations Manager to lead our Janitorial, Day Porter, and Apartment Turnover Cleaning service lines. This is a pivotal leadership role responsible for streamlining operations, driving gross profit, maintaining high-quality standards, and developing the systems, people, and processes that make our services stand out. If you're ready to take the reins and create a meaningful impact on our growing company, apply today! Responsibilities: • Lead, Manage, and Accountable for all facets of janitorial, day porter, and turnover cleaning operations. • Drive P&L performance, maximizing profitability while controlling labor and material costs. • Lead recruitment and management of subcontractors and internal field teams. • Build, document, and continuously improve SOPs to ensure consistent service delivery and operational excellence. • Provide high-touch client service, resolve issues with urgency, and serve as a key relationship builder. • Oversee quality control systems, ensuring all service lines exceed client expectations. • Drive and support sales efforts, contributing to the growth of each service line. • Develop and implement robust training programs for supervisors and field staff. • Maintain compliance with safety, labor, and janitorial industry regulations. • Utilize technology to enhance scheduling, performance tracking, reporting, and client communication. Qualifications: Required • Proven leadership and management experience in service-based industries. • 3–5 years of experience in the cleaning, janitorial, or facilities management industry. • Strong understanding of P&L management, budgeting, and gross profit control. • Demonstrated success in subcontractor recruitment and management. • Track record of training program development and implementation. • Proven problem solver and decision maker under pressure. • Strong communication and team-building skills. • Customer service-focused approach and excellent client relationship skills. • Comfortable performing a mix of office tasks, field visits, and client meetings. • Availability for occasional evening or weekend work to support operations or urgent client needs. • Ability to travel to various job sites within the division’s service area. Preferred • Bilingual English/Spanish. • Technologically savvy and able to learn and adapt to new software and systems quickly. • Experience with property management or related industries. • Knowledge of janitorial supply chains, hospitality operations, or facilities maintenance. • Sales and business development experience. • Existing book of business or industry contacts. Desired • Familiarity with OSHA safety requirements and industry compliance standards. • Experience implementing technology tools for operations (e.g., workforce scheduling, CRM). Compensation & Benefits • Competitive salary with performance-based bonuses. • Health, dental, and vision insurance. • Paid time off and holidays. • Opportunities for professional development and career advancement. About Company: Pacific Coast Cleaning, Inc. (PCC) is a leading commercial and construction cleaning firm with over 20 years of proven expertise. Our capabilities encompass all types of projects, from complete ground-up developments to multi-family, airports, military, health care, and tenant improvement projects. Over the past decade, we’ve developed sparkling relationships with clients by enhancing the appearance, viability, longevity, and overall value of their properties, while delivering on schedule. From post-construction cleanup to window cleaning and pressure washing, janitorial services, and more, we deliver reliable, affordable, and professional cleaning services. Clients include some of the largest builders in California, and we’re always seeking to partner with new clients who share a common commitment to excellence and professional business practices. At PCC, we are committed to Integrity, Growth, Teamwork, Excellence & Empowerment.

Job Tags

Casual work, Work at office, Afternoon shift,

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