Job Description

Salesforce CMS Administrator & Developer Full-time, Hybrid (at least 2 days/week in office) San Francisco About Us: We believe that even the biggest problems can be broken down into small, achievable steps. At Open Door Legal (ODL), we’re pioneering the country’s first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us. Overview of Position: At Open Door Legal, we are creating the first digital platform designed to facilitate universal legal representation at scale. We’re looking for a Salesforce Case Management System (CMS) Administrator & Developer to support the adoption of our key case management platform for internal and external stakeholders. Responsibilities: Develop a thorough, expert-level understanding of Open Door Legal’s case management platform. Ensure customer success of Salesforce CMS implementation and full adoption by identifying and addressing customer needs. Collect and share customer feedback and insights with the product team. Ensure data management practices are aligned with ethics and consumer protection standards. Work with ODL internal and external users to ensure feature capabilities are actualized. Manage the full scope of IT tickets, making code-based bug fixes and enhancements as needed. Build and maintain a dynamic Salesforce knowledge base and facilitate ongoing learning. Requirements: 1+ years as an IT professional 1+ years experience utilizing Salesforce or experience with CRM solutions Salesforce Administration Certification or equivalent experience preferred. Understanding of Salesforce Apex Language or willingness to learn A technical aptitude for communicating effectively and managing low-code support solutions at all levels A passion for technology and learning Detail- and process-oriented Self-starter approach to complex scenarios Willingness to relocate to the Bay Area; must come into one of our four SF offices at least 2 days/week. Bonus Points: Experience working with low-income and vulnerable populations. Non-profit experience Volunteer experience at an organization reducing poverty and/or increasing justice Starting compensation is $87,000 - $103,000 annually based on experience Perks: Loan Repayment Assistance Medical/Dental/Vision Plan offerings at 100% coverage Paid mental health benefit Generous paid time off Flexible work hours Generous paid parental leave 401K/Retirement Account Strong organizational culture Professional development opportunities Applications submitted prior to March 18, 2025 will receive priority consideration. Ideal starting date: ASAP Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, or any other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know. #J-18808-Ljbffr Open Door Legal

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