Job Description

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity! Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.

SUMMARY:
The Assistant Shift Manager’s role is responsible for assisting in the overall management of all casino Table Games for a particular shift. These responsibilities include but are not limited to:

• Review game spread and staffing levels and recommend improvements to the Shift Manager or Director of Table Games.
• Ensure compliance with all Gaming Commission Regulations and Golden Nugget Policies and Procedures.
• Review the internal security of table games and maintains surveillance of activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation.
• Handle employee and guest concerns/dissatisfaction professionally to best result in employee satisfaction while at the same time maintaining financial responsibility for the operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Offer the highest possible level of Guest Service resulting in a maximum level of player enjoyment and return play.
• Select, train and retain high-quality Pit Managers and Floor Supervisors.
• Evaluate current business conditions, special events, weather, etc. and staff accordingly.
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
• Handle casino Guests’ needs, complaints and disputes related to table games and the overall property in a timely, professional manner.
• Distribute cards, dice and tiles to gaming pits.
• Visually inspect all casino equipment and follow procedures for notification/repair/replacement.
• Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Ensure the protection of customers’ rewards and credit lines.
• Comply with all regulatory requirements.
• Maintain confidentiality of all Golden Nugget trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding Guest Service.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

The position will directly or indirectly supervise the following positions:

• Pit Managers
• Floor Supervisors
• Dealers

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience in high action games in a high volume environment.
• Knowledgeable of all casino games rules, procedures and regulations.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Ability to service guests in a fast-paced, high volume environment.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and team work.

EDUCATION and/or EXPERIENCE :

• High school diploma or equivalent required. Bachelor’s Degree preferred.
• Minimum of (5) years of Pit Manager level or above experience at a casino with 50 or more table games (excluding Poker) and maximum table limits of at least $5,000 required.
• Minimum of (1) one year of Dual Rate Pit Shift or Assistant Shift Manager experience required.
• Experience in Table Games as a Dealer, Floor Person and Pit Manager for multiple games including black jack, baccarat, and carnival games required .

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