WFH Customer Service Representative job at Lehman Marketing Columbus, OH, US

Job Description

```html WFH Customer Service Representative Job Description

Job Description:

We are currently seeking a WFH Customer Service Representative to join Lehman Website Design and Marketing. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients and building lasting relationships. This role will involve working remotely from home.

Job Responsibilities:

Responding to customer inquiries via phone, email, and live chat
Handling customer complaints, issues, and escalations in a professional manner
Processing orders, refunds, and exchanges
Identifying and assessing customers' needs to achieve satisfaction
Building sustainable relationships and trust with customer accounts through open and interactive communication
Maintaining accurate records of customer interactions and transactions

Essential Qualifications:

Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent
Proficiency in Microsoft Office and CRM software

Desired Experience:

Minimum 1 year of customer service experience
Experience working in a remote or work-from-home environment

Salary & Benefits:

The salary for this position ranges from $23,000 to $74,500 annually. We offer competitive compensation, remote work opportunities, professional development training, and a supportive team culture.

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Job Tags

Work at office, Remote work,

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