Job Description
Who We Are:
Skagit Radiology Inc. P.S. is dedicated to providing patients and physicians with advanced, sub-specialized expertise and the highest levels of excellence in radiological services. Our staff incorporates the latest technology in medical imaging and image-guided therapy into cost-effective clinical practice. We actively maintain a leadership role in providing these services to the medical community and collaborate with other health care providers to continuously improve patient care. Our shared values include mutual respect, teamwork, superior service, professionalism and confidentiality.
Job Summary:
Under supervision of the Clinical Operations Manager, the Front Desk Medical Receptionist, Lead provides front office clerical support for the Skagit Imaging Pavilion in Mount Vernon, WA and Bellingham Advanced Medical Imaging, located in Bellingham, WA. This position requires a highly motivated individual with superior customer service skills who understands best practices in a clinical and patient focused environment. Lead duties include maintaining proper staffing levels, developing policies and procedures, and ensuring front desk staff follow established processes and procedures.
Specific Duties & Responsibilities:
Check-in and register patients arriving for appointments.
Collect and verify insurance information, as well as collect patient payments when necessary.
Ensure complete and accurate patient registration using the Radiology Information System and PACS.
Ensure all documents are signed for proper billing.
Answer and direct phone inquiries from patients and physician offices.
Schedule and reschedule patients as needed.
Prepare required paperwork for exams.
Process and prepare patient letters for mailing.
Make reminder phone calls for next day patient appointments.
Monitor patient check-in flow by communicating with clinical staff and patients to improve wait time.
Assist technologist staff as needed (turn on equipment as requested).
Call biopsy patients the day after procedure to see how they are doing.
Prepare thank you cards.
Fax needed paperwork to labs and ordering providers for the technologists.
Keep lobby and coffee service clean and organized.
Review office supply inventory levels for ordering.
Perform opening and closing clinic office duties.
Provide optimal customer service and patient care, while utilizing AIDET service principles in all encounters.
Attend and actively participate in all department, team and/or committee meetings.
Comply with all company, department and location specific policies, procedures and mandatory learning requirements.
Lead Functions
Supervise the day-to-day operations of the front desk reception area.
Maintain schedules in the RIS system.
Implement strategies to promote teamwork within the front desk area and with other staff including management and radiologists.
Ensure proper staff levels are maintained.
Effectively work with senior leadership to achieve corporate goals.
Research and resolve issues or complaints regarding patients, customers, referring physicians and their staff.
Develop and maintain policies and procedure manuals.
Set and maintain a positive work environment.
Maintain confidentiality with co-workers and direct reports.
Report any issues or concerns for workflow or employee performance to the Clinical Operations Manager.
Perform other duties as assigned by Supervisor or designee.
Required Education, Training & Experience:
High school diploma or equivalent required.
Previous experience with hospital/clinic preferred.
Previous experience in a busy physician practice preferred.
Previous medical records experience a plus.
EPIC software experience a plus.
Bilingual in English/Spanish a plus.
Required Knowledge, Skills & Abilities:
Knowledge of medical terminology and imaging procedures preferred.
Knowledge of healthcare insurance procedures preferred.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Computer literate, including ability to work with and learn new software.
Proficient in Microsoft Office and Radiology Information System applications.
Strict confidentiality and professionalism required.
Cheerful and enthusiastic demeanor required.
Ability to apply written guidelines and standardized work practices, identify problems and communicate clearly.
Ability to establish and maintain effective relationships with physicians, co-workers, patients and their families.
Ability to maintain patience and tact when interacting with hostile and emotionally upset patients, family members, visitors, etc.
Ability to coordinate work schedule with requirements of position (may include overtime).
Benefits Offered:
Choose from 2 medical plans, plus dental and vision insurance.
Health Savings Account (HSA) available
Retirement Plan with employer match and profit-sharing
Enjoy up to 21 paid days off each year.
9 paid holidays annually
Life and disability insurance
Employee Assistance Plan
Access professional development programs for learning opportunities
Educational assistance
Our company is committed to creating an inclusive workplace that promotes and values diversity. We celebrate our differences because we believe diversity drives innovation and leads to sustainable success. We recruit, hire, and promote our employees based on capability and performance, without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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