Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for collecting on delinquencies while staying true to the credit union's mission of member advocacy.

What you'll do

• Perform collections on consumer loans, credit cards, negative shares, mortgage loans, and control losses to the credit union
• Research information for litigation, foreclosure, decedents, and other collection cases
• Confer with assigned outside counsel on litigation and foreclosure matters
• Effectively convey collection information via written correspondence and email
• Create and maintain detailed collection documentation of all accounts worked
• Answer calls on ACD lines during working hours in accordance to departmental policies
• Follow up on payment arrangements and broken promises to pay
• Update member information as needed
• Perform skip tracing and payment transfers
• Review all credit and loan documents on assigned collection accounts as well as membership cards
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• College degree in Business or equivalent relevant field or equivalent relevant industry experience
• Working knowledge of legal terminology and laws relevant to the role
• Previous collections experience
• Experience in a financial/banking institutions with a working knowledge of the different products
• Knowledge of FDCPA and the Texas Act

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to review and comprehend legal documentation and terminology
• Skilled in excellent oral and written communication skills
• Ability to interact professionally with all organizational levels
• Ability to work independently and with minimal supervision
• Skilled in effective time management skills and proficiency while handling multiple projects/tasks
• Ability to effectively communicate with all levels both verbally and written
• Ability to maintain satisfactory performance and attendance
• Ability toi pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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